Working practices

Any advice given by us is in good faith, but it is always your decision whether to accept and act upon it or not. We accept no responsibility for your actions and any consequence(s) of those actions.

Berkshire Lifestyle Concierge will handle your possessions with the greatest of care. Unfortunately, accidents happen. We shall not be liable for losses or damage howsoever caused.

We will bag/box up all items you wish to be donated, disposed of, sold and/or recycled, and this is included within our service.

We are unable to move or lift very large or heavy items for Health and Safety reasons. If this is required, it may be sensible to enlist a willing volunteer.

If access to your home is restricted or parking difficult, we reserve the right to charge for additional time and expenses incurred.

Removal of items

Removal of items to be delivered to a local charity shop at the end of a session will be charged at £12 (for one small car boot load).

Please note that we are unable to take items to the “dump” as I do not hold a waste disposal licence.

Selling Items

We may, in some circumstances, be able to sell items on your behalf using websites such as Facebook or eBay. If you require us to do this, we will charge half of the profit made.

Payment terms

If a booking is subsequently made, I charge an hourly rate of £40 rounded up to the nearest 15 minutes. Working hours will be calculated from the time we arrive at your home until the time we leave (excluding breaks). Additional time for disposing of items to the charity shop will be added.

The length of each session will be agreed with you in advance and we request payment on receipt of invoice

Invoices for additional charges (such as a charity shop drop-off) will be invoiced separately and should be settled within 48 hours.

We accept payment by bank transfer (preferred), cheque or cash.

Travel Costs

We are happy to travel up to 20 miles each way (40 miles in total and calculated using Google maps) from Ufton Nervet, RG7 4DH, Berkshire free of charge. Any travel in excess of 20 miles will be charged at 45p per mile. This will be discussed during the consultation.

Cancellation policy

Cancellations are sometimes unavoidable. However, any cancellation by you within 48 hours of the agreed start time may, at the discretion of Berkshire Lifestyle Concierge, incur a charge of any expenses accrued to date and up to 50% of the contract price. We may agree to credit this payment against your account if the work is scheduled to start within one month of such a cancellation. Full payment will be required for cancellations with less than 24 hours notice, at the discretion of Berkshire Lifestyle Concierge

Insurance

Berkshire Lifestyle Concierge is covered by Public Liability Insurance and Professional Indemnity InsuranceWe